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  • What is your jewellery made of?
    We offer acrylic and stainless steel jewellery available on silver plated or stainless steel chains. Stainless Steel is an incredibly durable material, will not rust or turn your skin green while Silver Plated jewellery will tarnish over time but is usually well liked due to its shiny silver finish. Our acrylic pendants are hand drawn by us and printed in the UK.
  • Do you ship worldwide?
    We ship to most countries worldwide. Unfortunately, we can no longer ship to the following countries due to new packaging laws and licenses needed; France, Poland, Lithuania, Greece and Slovakia. And these countries due to our shipping company not delivering mail at this time; Afghanistan, Libya, Nauru, Somalia, Ukraine and Yemen.
  • What is your returns policy?
    Customers can return their Simply Gothic products within 14 days of receiving their items. Returned products must be in new, unworn condition. Unfortunately we cannot offer refunds on any earrings due to hygiene reasons. Please see our full refund policy HERE
  • Can I cancel my order?
    Order processing can be extremely fast so please make sure you really want what you are ordering. However if you need to cancel your order please email us at as soon as you can.
  • What are your dispatch and postage times?
    Orders take approximately 5-10 days to create and ship. I try to ship all orders within a week if possible. Please note this does not include pre-orders which will have their own dispatch times on the listing. Customers will receive a shipping notification by email, once their order has been despatched, containing tracking information (if that option was chosen). Orders within the UK should arrive between 1-3 working days after being shipped whilst orders outside of the UK should arrive between 7-21 working days. During busier times, postage times may take slightly longer due to increased pressure on postal services. Please note: - We are not held liable for any tax/customs fees - We hold no responsibility if you provide the wrong address - Our items within the UK are sent by standard mail so tracking is unavailable.
  • What types of payment do you accept?
    We accept all major credit and debit cards, PayPal, Clearpay and Klarna. All payments are done on a secure page and we do not store your card details or share your payment information with any third parties. Click HERE for more information on ordering and payments and HERE for our privacy policy.
  • Do you accept custom orders?
    Unfortunately we do not accept custom orders however please don't hesitate to send a message or email if you would like a different glass bead colour/ chain length etc. Click HERE for more information on how to contact us.
  • Where can I track my order? (International)
    Once your order has been shipped, you will receive a notification email containing your tracking number. You can track your order HERE. Please note this applies to International orders using the International Tracked service only.
  • I think my order may be lost? What should I do?
    Please allow 7 working days for UK orders and 21 working days for international delivery before contacting us about a missing order. Please note that delivery times may take longer over busier times of the year. If this amount of time has passed, please contact us at and we will look into it for you. Depending on stock, we usually offer a refund or replacement order after claiming through our shipping company. Click HERE for more information on delivery information.
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